Article 1 – Parties
Seller:
TurkAttar
Email: [email protected]
Buyer:
Customer
Article 2 – Subject of the Agreement
This agreement sets out the rights and obligations of the parties under the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts, regarding the purchase made electronically by the Buyer on www.turkattar.com.tr for goods/services described in the contract.
The Buyer acknowledges that he/she has read all preliminary information regarding the goods/services (price, payment method, delivery conditions, right of withdrawal), confirmed this information electronically, and then placed the order. The preliminary information page and invoice constitute an integral part of this agreement.
Article 3 – Date of Agreement
This contract is considered signed by both parties on the date (…); one copy shall be emailed to the Buyer.
Article 4 – Delivery
The goods/services shall be delivered to the address specified by the Buyer.
Article 5 – Delivery Costs and Performance
Delivery costs are borne by the Buyer unless otherwise stated on the website.
Delivery shall be made within 30 days from the order, with the right of the Seller to extend the period for an additional 10 days by written notice.
If the payment is not completed or is cancelled by the bank, the Seller is released from the obligation to deliver.
Article 6 – Cash-on-Delivery Fee
The cash-on-delivery service is provided by the courier company, which charges 5 TRY.
This fee is non-refundable.
Buyers may avoid this fee by choosing secure credit card payment.
Article 7 – Buyer’s Obligations
The Buyer must inspect the goods before accepting delivery.
Defective/damaged goods should not be accepted.
After delivery, the goods shall be deemed intact.
For withdrawal rights, the goods must be unused and the original invoice must be returned.
If the Buyer’s credit card is used unlawfully without their fault and the bank refuses payment, the Buyer must return the goods within 3 days at their own shipping cost.
Article 8 – Seller’s Obligations
The Seller must deliver goods intact, complete, and in accordance with specifications.
If delivery is refused by the recipient designated by the Buyer, the Seller bears no responsibility.
Upon withdrawal, the Seller refunds the amount within 10 days and collects the goods within 20 days.
Where performance is impossible, the Seller may provide an equivalent product or cancel the contract and refund within 10 days.
Products under warranty may be returned to the Seller for repair; shipping costs will be covered by the Seller.
Article 9 – Characteristics of the Goods/Services
Details (type, quantity, model, color, price, etc.) are specified on the product page and in the invoice, which is part of this agreement.
Article 10 – Cash Price
The cash price is stated on the invoice emailed and delivered with the product.
Article 11 – Installment Price
The installment price is stated on the invoice.
Article 12 – Interest
Interest cannot exceed the rate set by the Turkish Government and in any case cannot exceed 30%.
The Buyer is responsible to their bank.
Article 13 – Down Payment
The down payment amount is stated on the invoice.
Article 14 – Payment Plan
For installment purchases, the Buyer is bound by the terms of their bank’s credit card agreement.
The Buyer must follow installments though their bank statements.
Article 15 – Right of Withdrawal
The Buyer may exercise the right of withdrawal within 7 days of delivery provided that:
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the goods are unused,
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the Seller is notified via email or phone,
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the original invoice is returned.
Refund shall be processed within 7 days of notice, and goods collected within 20 days.
If the invoice is not returned, VAT and legal fees cannot be refunded.
Article 16 – Non-returnable Products
The right of withdrawal cannot be applied to:
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goods that cannot be returned due to their nature,
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perishable products,
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single-use items,
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hygiene-related goods,
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cosmetic items,
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software and media (CD/DVD) whose packaging has been opened.
Goods must not be opened, used, or damaged.
Article 17 – Default and Legal Consequences
In case of default on credit card payments, the Buyer is liable for interest and legal fees per their agreement with the issuing bank.
The Buyer must compensate the Seller for damages caused by late payment.
Article 18 – Jurisdiction
Consumer Arbitration Committees and Consumer Courts shall have jurisdiction based on the dispute amount; where unavailable, Civil Courts of First Instance are competent.